How to Contact Uber Eats: The 5 Best Ways to Get Your Issue Resolved – By now, you’ve already heard of the Uber app. It’s a way to use your phone to get a ride at any time of day or night you like. But did you know that Uber provides a delivery service for food as well? It’s called Uber Eats, and it lets you get food shipped from all sorts of local restaurants straight to you.
Using Uber Eats is a procedure that is smooth. All you have to do is download the app for Uber Eats, put your address in it, and select the food you want. You then pay via the app and wait for the food to be delivered to you by your driver. It is as clear and simple as it sounds.
Reasons to get in touch with their Customer Service
In the first place, why would you need to contact Uber Eats Support? The service can never need to be contacted by certain customers, as issues are uncommon. Uber has built a system that provides accurate orders to drivers and partner restaurants, all while providing customers with real-time order alerts. This means that the Uber support team usually has no need to get involved.
Sometimes, however, with your order, something will happen that requires outside help. A problem with the items you have ordered is the most common reason for contacting Uber Eats customer service. While Uber Eats does its best to communicate your order to the restaurant staff, in the hustle and bustle of a busy restaurant, knowledge is lost (something you know if you’ve ever put an order to go in person). Support from Uber Eats will help you with these conditions, for sure.
To ask about an order that is late is another reason you might contact Uber Eats customer service. While drivers do their best to deliver your order on time, things that are out of their control often happen (traffic, car troubles, etc.). If this happens before you contact them, Uber Eats will usually let you know, but if you do not hear from them or your driver, you can contact help to find out your order status.
Finally, the report of an order that was never completed is another reason to contact Uber Eats customer service. This is uncommon (after all, if you do not get the order, drivers get paid less). However, it does happen, and you should let the help of Uber Eats know if it does. They may, at the very least, refund your order and investigate why your food has never been sent.
5 Ways to Contact Uber Eats Customer Service
Now that you understand why you would like to get in touch with Uber Eats, let’s look at the five methods that you have at your disposal.
Method 1: Uber Eats App
If something goes wrong with your Uber Eats order, opening the Uber Eats mobile app for Apple or Android is one of the easiest ways to fix the situation.
You can connect to Uber’s team of live support specialists easily inside the app. When they move through the backlog of support requests, they are able to assist you in almost real-time.
To add your request to the list, all you have to do is:
- Open the app Uber Eats
- Choose the profile icon (the one that looks like the silhouette of a person)
- Select “HELP
From that point, you will be able to get help with your particular concern.
You will be able to pick the order if you want assistance with an order that is in progress. Choose “Past Orders” if you want assistance with an order that has been completed and then pick the order that you want them to help you with.
You may also choose to edit your “Account and Payment Options” from the “HELP” tab or to read our “Complete Uber Eats Guide” to help with the best ways to use the Uber Eats mobile app.
Your best bet is the Uber Eats app for comfort and ease of customer service for easy problems.
This is particularly true when you need assistance with a food delivery order that is under way. You should try calling phone support for complicated support issues, which we’ll get into later on.
You will also get follow-up messages inside the Uber Eats mobile app if you contact Uber Eats using an email or phone number linked to your Uber Eats account.
No matter which platform you use to contact Uber Eats, updating the app fairly frequently is a good idea.
Method 2: Uber Eats Help Page
Using the Uber Eats Support Page is another great choice for getting help with your problem.
While it’s not technically a way to reach customer service, it’s a great way to address popular questions about Uber Eats. After all, if you can answer your question with only a few clicks on the page, do you really want to have a whole back-and-forth with a customer service representative?
If you have a question, the Uber Eats Eater Support Page is a great place to start.
If you want to know about changing your account or payment options, the Uber Support Page may be more suitable for your query. When you have a problem with your order, the Support With an Order Page is easier.
With an in-process order, if your problem is:
- Check my order status
- Modify the things in my order
- Cancel my command
- My order will take longer than expected.
- Change my address for delivery
- Why did my order get cancelled?
If your concern is with a previous or shipped order:
- My order never came through,
- My order had been damaged
- My order had food products missing or wrong,
- The consistency of my food I have had a problem with
- My promo code was not available to my
- Changing my form of payment for this order
- With my distribution partner, I had a problem with
- With my order, I had a different problem with
- Delivery person in different vehicle
- Delivery person didn’t match the picture
Also, remember that if you are logged into your account while reading these posts, if the article does not solve your problem, you will have the opportunity to talk to someone from Uber Eats help. For example, this help article for “I had a problem with my delivery partner” provides links to get more assistance if your problem is not resolved by the article.
Method 3: On Twitter
You should tweet @Uber Support for general help questions. There isn’t a dedicated Uber Eats support account, so your best way to getting support is the general Uber help account.
In order to learn about updates and improvements to both the Uber and Uber Eats apps, you can also follow this account. For example, this account is the first place you can check and figure out whether the issue is on your end or Uber’s, if the Uber Eats app is not currently running. And this Twitter account will immediately let you know when the app is back online.
But what if you need to get help with something that is more personal, such as a payment processing problem or a refund request? You should give a DM to the Uber Help Account in that situation. Often, you will be guided to another support method by the support rep monitoring the account, where it is easier to retain your interaction history. However, if you have a short query, they can be able to answer it without Twitter leaving the discussion.
Method 4: Through Email
Uber Eats provides email support if you would like to use your email to send a support request. Only give your request for help to email@example.com. This email address is being monitored by Uber and should be sent back to you within 24 hours.
You have to be extremely careful about security when you send emails, as email is not a safe communication form. Be sure never to provide confidential information in help emails (such as your credit card number or banking details). With your details, Uber won’t do something sinister, but a hacker who intercepts it could. Note, help from Uber Eats will never ask for credit card data via email.
Be mindful, too, that even if you initially reach out via email, Uber Eats will contact you for follow-up inside the Uber Eats app. When this happens, you’ll get a notification from the app. Within the Uber Eats app, it’s easier for Uber Eats to track support tickets, as it helps them to keep a comprehensive record of the conversation that they can quickly access and respond to if they need assistance from someone higher up in the organization.
Method 5: By Phone
It’s likely that you may have a very complicated question or problem that is better explained on the phone, and not through an extremely long email.
Maybe you just want to chat on the phone with others. Or maybe you need to make a change, like changing your order after you have put it, that can only be made over the phone.
Whatever the rationale, Uber has a phone number that can be used to reach customer service representatives if you’re in the United States. By picking up the phone and calling 1 (800) 253-6882, you have the chance to contact an Uber Eats customer service representative.
You will usually be able to contact a representative fairly quickly, but at first there could be a short hold as your call is being routed.
You would not need to check any account information other than your name and the specifics of your order if you call from the phone number linked to your Uber Eats account.
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