FCMB Customer Care


FCMB Customer Care – First City Monument Bank (FCMB) Ltd is a financial conglomerate based in Lagos, Nigeria. The bank’s total assets were estimated at US$4.4 billion as of December 2019. (NGN: 1.7 trillion)


City Securities Limited, the parent company of the bank, was created in 1977 by Oloye Subomi Balogun, the Otunba Tunwashe of Ijebu, a Yoruba traditional prince. On April 20, 1982, First City Merchant Bank was established as a private limited liability company, and on August 11, 1983, it was awarded a banking license.

It was the first bank in Nigeria to be created without the help of the government or foreign investors. Following the bank’s transformation to a universal bank in 2001, the name was changed from First City Merchant Bank to First City Monument Bank. FCMB converted its status from a private limited liability company to a public limited liability company on July 15, 2004, and was introduced to the Nigerian Stock Exchange (NSE) on December 21, 2004.

FinBank and First City Monument Bank (FCMB) stated in November 2010 that FCMB was interested in purchasing a shareholding and becoming a strategic investor in FinBank, another undercapitalized Nigerian commercial bank. Following regulatory approval in February 2012, FCMB purchased a 100 percent stake in Finbank and began integrating it into its current operations.

First City Monument Bank is also a part of the First City Group, which includes a variety of active non-bank companies. The following companies listed below are members of the group:

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  • FCMB Capital Markets Limited – Investment banking & Advisory services – Lagos, Nigeria
  • FCMB (United Kingdom) Limited – Investment banking – London, United Kingdom
  • CSL Stockbrokers Limited – Stock brokerage services – Lagos, Nigeria
  • FCMB Pensions Limited (Formerly Legacy Pension Fund Administrators) – Abuja, Nigeria
  • Credit Direct Limited – Microfinance lending – Lagos, Nigeria
  • FCMB Microfinance Bank


The shares of stock of First City Monument Bank are traded on the Nigerian Stock Exchange under the ticker FCMB. Following the merger with FinBank, the bank’s current specific shareholding is not publicly known.


FCMB Group Plc (FCMB) is committed to embedding corporate governance principles throughout the company’s corporate structure. It continues to ensure that the Central Bank of Nigeria, the Nigerian Stock Exchange, and the Securities and Exchange Commission’s corporate governance rules are followed.

FCMB Group Plc’s board of directors consists of a chairman and nine directors (three executive directors and six non-executive directors), in accordance with international best practice, which stipulates that non-executive directors must outnumber executive directors. The Group Chief Executive and the Chairman of the Board have distinct responsibilities.

The Board meets on a regular basis to establish broad policies for the Group’s business and operations, and it ensures that the Group’s auditors maintain an objective and professional relationship in order to promote openness in financial and non-financial reporting. In the Group’s Annual Report and Accounts, the emoluments of directors, as well as their shareholding information, are published.

FCMB Customer Care Contacts

Corporate Address: Primrose Tower, 17A, Tinubu Street, Marina, Lagos

Head Office Phone Number: 012793030

Telephone: 01-2798800 , 07003290000.

Email: customerservice@fcmb.com

Whatsapp: (+234) 09099999814 or (+234) 09099999815

Twitter: https://twitter.com/MyFCMB

Instagram: https://www.instagram.com/myfcmb

Facebook: https://www.facebook.com/FCMBMyBank/

YouTube: https://www.youtube.com/user/fcmbplc

You can also visit our Branches, ATMs and Agent Location

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