How To Cancel Order On Fiverr

How To Cancel Order On Fiverr – Cancellations are rarely the greatest option, but things don’t always go as planned, and there’s no other option than to make a choice.

Similarly, whether you’re a customer or a seller on Fiverr, there are times when canceling an order is the only option.

If you’re reading this, it’s because you’ve chosen to cancel your Fiverr order but aren’t sure how.

If that’s the case, you’ve come to the correct place.

In this article, I’ll walk you through the entire process of canceling a Fiverr order in straightforward steps. Let’s get started!

How To Cancel Order On Fiverr

On Fiverr, both buyers and sellers have the option to cancel orders if both sides agree.

To cancel an order, complete these steps:

Step 1: Go to The Order

Go to the order you wish to cancel from your Fiverr dashboard.

Step 2: Visit Resolution Center

Visit the Resolution Center from within an order.

Step 3: Select Issue

Choose how you want to deal with the problem with this order and then click Continue.

Extend the delivery time: If your order was canceled due to a lack of time, you can extend the delivery period to avoid cancellation.

Once you’ve chosen this option, you’ll need to specify the number of days you’d like to add to your delivery time and explain why you’re doing so.

Modify the order: If the scope of the order has changed, you can alter it to include a bespoke extra for your customer to accept., choose what you’d like to include in your purchase, and explain why.

Ask the buyer to cancel this order: This option is appropriate if both the vendor and the customer agree to cancel the order. You have the option of asking your buyer or seller to cancel the order, which has no bearing on your rating.

After you’ve chosen this option, explain why you’d like to cancel the order, and that’s all there is to it.

Step 4: Request Cancellation

Write the reasons for cancellation the order and click Continue.

Done: Dispute Submitted

Now that your disagreement has been submitted and sent to your buyer/seller, all you have to do is wait 48 hours for them to accept or deny the request.

Fiverr will automatically cancel an order if the customer or seller does not respond within 48 hours.

So, that’s how to cancel a Fiverr order; it’s only the basic information, but there are a few more things to know.

Let’s find out more about them!

Related: The Fiverr Level System Explained

Types of Order Cancellations

There are 3 types of Fiverr order cancellation, and knowing about them is essential for you.

So, keep reading!

1. Buyer Requested Cancellation

Buyers can seek a cancellation if the order is not in “status-completed” or if the seller is late with the transaction.

If the order is late, the buyer’s cancellation request might have a negative influence on the seller’s business, as well as the seller’s rating.

To avoid cancellation, always endeavor to deliver the order on time.

2. Mutual Cancellations

If both the customer and the seller agree to cancel the order, they can do it mutually, which is known as mutual cancellation.

The Gig will be immediately canceled by the Fiverr staff if a buyer/seller does not answer within two days (48 hours).

And the cancellation would be credited to the buyer or vendor.

Mutual cancellation is advantageous because it has no bearing on a seller’s credit rating.

3. Customer Support

If the vendors and buyers cannot agree to mutually cancel the order for some reason, you can contact Fiverr Customer Support.

Explain why you wish to cancel the order, and if your explanation is acceptable, they will cancel it.

Reasons For Order Cancellation

The Fiverr Customer Support will cancel orders based on the following reasons:

Completed Order

• Infringing copyright/trademark materials were used in the order, according to the buyer.
• If the seller uses infringing copyright/trademark materials without purchasing commercial use rights.

Active Order

• When an order is marked as late and the seller does not respond within 24 hours, it is considered abandoned.
• If a user’s behavior toward the other party is ambiguous, or if threats of negative ratings or the use of personal information against each other are made.
• Infringing copyright/trademark materials were included in the order by the service provider.
• If the user is no longer active due to account deactivation or a violation of Fiverr’s Terms of Service.

Delivered Order

• Because the seller failed to provide the needed service, the order was listed as “Completed.”
• The seller sends files that are unrelated to the agreed-upon specifications.
• The seller is requesting additional fees from the buyer for work that is included in the deal.
• The vendor postpones delivery for no apparent reason in order to boost his rating.
• Buyer requests changes, but for services other than those specified in the contract.
• A buyer threatens the seller with a low rating in exchange for greater services from the seller that are unrelated to the agreed-upon needs.

Over To You

That concludes our discussion. You’ve just learned how to cancel an order on Fiverr, as well as a thorough order cancellation tutorial.

I hope this article has answered all of your questions about purchase cancellation.

However, please feel free to post a remark in the box below if you have any queries on this topic.

I’d be delighted to hear all of your pearls of wisdom.

See also: Fiverr App Download – How to Download Fiverr Freelancing App for Apple and Android Users